I want you to be satisfied with your purchase. If you determine that a purchase does not meet your expectations for any reason and you would like a refund you must notify me at [email protected] within 7 days of purchase.

If you are experiencing technical issues and notify me within 7 days of purchase, I will attempt to resolve those issues in a reasonable time and manner. In the event the technical issues are not resolved in a reasonable time and manner, you may continue to be entitled to a cancellation/refund pursuant to this policy.

I reserve the right to deny a cancellation if you have accessed all the material.

Upon determining that you are entitled to a cancellation/refund pursuant to this policy, I will promptly notify the payment processor to issue the refund. I do not control my payment processor and will not be able to expedite any refunds.

If you receive a refund of any purchase through the terms and conditions, that shall immediately terminate any and all licenses granted you to use the material provided to you under these Terms of Use or any other agreement. You shall immediately cease using the material and shall destroy all copies of the information provided to you, including without limitation: video recordings, audio recordings and forms.

Because of this clear and explicit Refund Policy that you have agreed to prior to completing purchase, I do not tolerate or accept any type of chargeback threat or actual chargeback from your credit card company or payment processor. In the event that a chargeback is placed on a purchase or I receive a chargeback threat during or after your purchase, I reserve the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account which could have a negative impact on your credit report score. The information reported will include your name, email address, order date, order amount, and billing address. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.